Accessibility
The practice is fully wheelchair and pram accessible from the main street and rear carpark with accessible parking spaces available. Both ambulant and accessible toilet facilities are provided within the practice. A change table is also available.
A wheelchair is available if patients require assistance to enter the practice from the carpark.
After Hours
Call the practice on (02) 6797 8733 and you will be connected to the doctor on call. They will be available to give advice for urgent cases after hours.
For emergencies contact 000.
Confidentiality
All patient consultations and medical records are kept strictly confidential. Signed consent forms are required before any patient health information will be transferred. All electronic information is encrypted.
Electronic Communications
Electronic communications with patients is not standard procedure. When necessary, patients can send and obtain documents in accordance with the RACGP standards by contacting reception.
Feedback
If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or the Practice Manager. You may prefer to write to us or use the suggestion box. We take your concerns, suggestions and complaints seriously. Direct any queries to our Practice Manager [email protected].
If you are not satisfied or your complaint cannot be resolved within the practice, you may wish to contact the Health Care Complaints Commission on 1800 043 159 or email [email protected]
Medical Certificates
You will need to present for a consultation at the time of illness in order for your GP to issue a medical certificate. Medical certificates are legal documents and cannot be backdated.
Medical Students
Gwydir Medical is a teaching practice. We welcome medical students at all stages of training. Please do not hesitate to contact our Practice Manager to see if the practice can accommodate your placement request.
For patients, from time to time a medical student will be sitting in with your doctor. You will be notified on arrival and will need to provide consent prior to your consult. If you prefer not to have a student present during your consultation, please advise reception.
MyMedicare
MyMedicare is a voluntary patient registration system that aims to formalise the relationship between patients, their general practice, general practitioner (GP) and primary care teams by allowing you to nominate a general practice and GP as your regular healthcare provider.
When you register in MyMedicare, extra funding from the Australian Government becomes available to support our practice to provide more of the targeted care you need.
Patients who register with our practice in MyMedicare may benefit from:
• A formalised relationship with your general practice or GP, which has shown to improve health outcomes.
• Longer Medicare Benefit Scheme (MBS) funded telehealth consultations with your GP.
• Incentive for longer telehealth consultations for children under 16 and Commonwealth Card Concession card holders.
• More support for regular health assessments, care plans and GP visits if you are living in a residential aged care home, from August 2024.
• Connections to more appropriate care in general practice for people who visit hospital frequently, from mid-2024.
If you have a valid Medicare card or Department of Veterans’ Affairs (DVA) Veteran card and have had at least one face- to-face consultation with us in the last 24 months, you are eligible for MyMedicare.
To register as a MyMedicare patient, you can:
• Complete the MyMedicare Registration form on HotDoc.
• Complete the registration process in your Express Plus Medicare App or Medicare Online Account.
• Complete a paper registration form at our practice.
For more information visit health.gov.au/mymedicare
Pathology Collection Centres
- Laverty Pathology
- Adjacent to Gwydir Medical, Criterion Arcade
- Pius X Aboriginal Medical Centre
- NSW Health Pathology
- Moree District Hospital
Privacy
Gwydir Medical Privacy Policy can be viewed here.
Test Results
Your GP will advise when they expect the results to arrive at the practice. Due to the demand on our GP’s time, patients will only be contacted if results require urgent action. All other results will be discussed at your next follow up appointment.
Please note: new results will not be given without a consult.
Zero Tolerance Policy
This medical practice will not tolerate any form of abusive, aggressive or threatening behaviour towards our team members or other patients. This includes shouting, swearing, unreasonable demands, aggressive actions, threats or violence to person or property, inappropriate gestures and name calling and personal/inappropriate comments about the medical practice or staff on social media platforms.
You will be treated with courtesy and respect at all times. In return, we ask that you and anyone that you bring with you to the Practice treat our administrative and clinical staff with the same respect. If a patient or anyone a patient brings with them to the Practice, is abusive, aggressive or violent towards our staff and/or other patients they will be required to leave the clinic and transfer their care to another practice. Refusal to leave will result in the police being called.
Health Links
Australasian Menopause Society- www.menopause.org.au
Australian Department of Health and Aging- www.health.gov.au
Beyond Blue- www.beyondblue.org.au
COVID-19 Guidelines NSW- www.nsw.gov.au/covid-19
Diabetes Australia- www.diabetesaustralia.com.au
Health Direct- www.healthdirect.gov.au
National Heart Foundation- www.heartfoundation.org.au
Patient Info Hunter New England- www.patientinfo.org.au
Rural Adversity Mental Health Program- RAMHP- www.ramhp.com.au